1. Measuring Guide
How to Measure Your Furniture:
- Measure the furniture frame, not your old cushions: Old cushions sag, stretch, and lose shape over time. Always measure the flat, hard surface of the furniture frame where the cushion sits.
- Width: Measure the exact left-to-right distance. If the frame tapers (e.g. wider at front than back), note both measurements (you will need a trapezoid shape).
- Depth: Measure the front-to-back distance. For seat + back configurations, subtract the thickness of the back cushion from the seat depth so the seat cushion does not overhang the front.
- Thickness: Choose a standard thickness (typical options are 3", 4", 5", or 6"). Make sure the height matches your comfortable sitting posture.
2. Foam & Fill
Standard High-Resiliency (HR) foam is dense, highly supportive, and perfect for indoor or sheltered outdoor use. However, standard foam absorbs water like a sponge. Reticulated EZ-dri foam has an open-cell mesh structure that allows water to drain straight through, drying in minutes after a rainstorm, making it the ideal choice for fully exposed outdoor patio areas.
3. Fabric
Yes! We offer a "Customer's Own Material" (COM) program. Simply choose the "Customer's Own Material" option during the fabric step of the builder, submit your order, and ship your fabric to our Simi Valley factory. Our design team will cut and sew your fabric to size.
Yes, most of our custom cushions come standard with heavy-duty hidden YKK zippers for easier cover removal and spot-cleaning. Chaise cushions are the exception and do not include zippers unless specifically requested.
4. Shipping
To keep shipping rates affordable, custom cushions are often vacuum-compressed and packed in heavy-duty shipping boxes. Once you unbox them, the foam cores will expand back to their original size and thickness within 24 to 48 hours. Wrinkles in the fabric will naturally smooth out as the foam expands.
5. Returns / Final Sale
Because custom cushions are cut, sewn, and assembled to your exact shape, length, width, and chosen fabric, we cannot reuse or resell them. Therefore, we do not accept returns, exchanges, or refunds once production has begun. Please double check all measurements before submitting your order.
We allow cancellations or modifications within 24 hours of placing your order. After 24 hours, the order is locked into production and fabrics are cut, meaning cancellations are no longer possible.
6. Care & Cleaning
Sunbrella fabrics are highly resistant to mold, mildew, and stains. For light cleaning, brush off loose dirt and wash with a solution of mild soap and lukewarm water, then rinse thoroughly and air dry. For deep cleaning or stain removal, please refer to our detailed Care & Cleaning guide page.
7. Trade Orders
Yes, we offer a dedicated Trade Program for interior designers, architects, builders, hospitality buyers, and commercial clients. Qualified trade partners receive exclusive volume discounts, dedicated project support, expedited production times, and customized logistics. Please submit a trade application through our Trade Program page.